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Satisfaction Guarantee
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Five Point Performance Guarantee
Oklahoma Office Systems (OOSI) guarantees that:
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- If at any time the system becomes inoperative for more than nine (9) consecutive working hours, a comparable system will be provided free of charge until the customer's system is repaired.
- OOSI guarantees that your system will maintain 95% operational uptime per quarter. If it does not, OOSI will repair it our replace it with another system of an equivalent model.
- OOSI will guarantee the new system for a period of 5 years or one million copies, whichever comes first. OOSI guarantees 95% operational uptime per quarter.
- OOSI requires written notification to the President, Ron Carr of existing problems and requires 30 days to correct the problem.
- OOSI requires written notification to the President, Ron Carr of existing problems and requires 30 days to correct the problem.
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Service will be provided within four (4) hours on any emergency call.
In order to preserve the OOSI Five Point Performance Guarantee the following conditions must be met:
* The above mentioned uptime is (9) hours/day (8:00 a.m. - 5:00 p.m., Monday - Friday), excluding holidays and weekends; based on monthly uptime, averaged over three months. Excludes preventive maintenance calls.
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- Upon purchase or lease of the Konica system, you must also purchase and keep in effect a service agreement with OOSI approved supplies.
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- Have your account current.
- Provide proper environment, operating space and specified power requirements for your Konica system.
- The equipment must be within a 30-mile radius of an OOSI service center.
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